Do check Knowledge Base:  KB0121938

Here is the KB article on using fake NPI to troubleshoot
https://yourit.va.gov/kb_view.do?sysparm_article=KB0121938

VistA: Troubleshooting Provider NPI Numbers in VistA

KB0121938  -  Latest Version
35 views
FCR: No
 

Tier 1 Agent Action

Overview

This knowledge article should be used if a user needs assistance with National Provider Identification (NPI) numbers not displaying correctly for a provider or when a valid NPI number was erroneously assigned to a provider.

Updated: 05/09/2024

Routing Category Software
Routing Subcategory Desktop Application
Affected Service N/A
Assignment Group SPM.HEALTH.HISM.APP.VADKERNEL.TRIAGE

 

  1. Guide the user through the End User Solution.
  2. Ensure all required fields are documented appropriately in the incident.
  3. Attach this knowledge article to the incident.
  4. Determine whether the user's issue has been resolved.
    • If yes, resolve the incident.
    • If no, escalate using the routing information above. Manually enter/select SPM.HEALTH.HISM.APP.VADKERNEL.TRIAGE in the Assignment Group field.

 

End User Solution

 

If you need assistance with National Provider Identification (NPI) numbers not displaying correctly for a provider or when a valid NPI number was erroneously assigned to a provider, review the following:
  1. Using the Add/Edit NPI values for Providers [XUS NPI ENTER NPI FOR PROVIDER] option, you can attempt to enter a FAKE NPI number for the provider that was erroneously assigned a valid NPI number or is having issue displaying a valid NPI.

    Fake NPI numbers to use: 1234567893 or 9876543213. Example:

    Example 1.png

  2. Using the Add/Edit NPI values for Providers [XUS NPI ENTER NPI FOR PROVIDER] option, go back into the same provider and DELETE the NPI value that was just entered. Always use ERROR when deleting the fake NPI. Example:

    Example 2.png

  3. Using Add/Edit NPI values for Providers [XUS NPI ENTER NPI FOR PROVIDER] option, access the provider that needs the valid NPI number and you should now be able to enter it. Example:

    Example 3.png

If this did not correct the issue, proceed to the Report an Issue section below.

 

Report an Issue

  1. Create a self-service incident using the following link: Report an Issue.
  2. If your issue is not related to one of the Major Incidents listed, select Report a New Issue.
  3. For the What type of issue are you experiencing prompt, select the appropriate type i.e., General, EHRM, VBMS, Security.
    • For additional instructions for General issues, refer to KB0016253.
    • For additional instructions for EHRM issues, refer to KB0121507.
    • For additional instructions about VBMS, refer to KB0116816.
    • For additional instruction for Security issues, refer to KB0121733.
  4. In the Category and Subcategory fields, select the following
    • Category: Service
    • Subcategory: Access
  5. In the Brief Description field, provide a detailed description of your issue.
  6. In the Description field, include the following information:
    • For information, refer to KB0121938
  7. If available, manually enter/select SPM.HEALTH.HISM.APP.VADKERNEL.TRIAGE in the Assignment Group field.
  8. Click Submit.

If you need assistance, contact the Enterprise Service Desk.

 

Enterprise Service Desk (ESD)

Thank you for searching yourIT’s Knowledge Library to resolve your issue. If the self-service knowledge article related to your issue does NOT provide resolution, you will need to contact the Enterprise Service Desk. To ensure that your issue is resolved as quickly as possible, please contact the Enterprise Service Desk using one of the following options: